Privacy Policy

Introduction

1. Leo Pty (Ltd), as a provider of wireless services, recognizes the significance of safeguarding the privacy of our customers while they engage with our services online.

2. The purpose of this Privacy Policy is to clarify how personal information is gathered, stored, and managed in accordance with applicable legal requirements.

What is Personal Information

1. Personal information, as defined by the Protection of Personal Information Act of 2013, includes, but is not limited to, the following details pertaining to an identifiable, living, natural person or, where applicable, an identifiable, existing juristic person: (a) Demographic information such as race, gender, sex, pregnancy, marital status, national, ethnic or social origin, color, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language, and birth of the person; (b) Information related to the individual’s education, medical history, financial status, criminal record, or employment history; (c) Any identifying numbers, symbols, email addresses, physical addresses, phone numbers, location information, online identifiers, or other specific assignments to the individual; (d) Biometric information of the person; (e) Personal opinions, views, or preferences of the person; (f) Correspondence sent by the person that is implicitly or explicitly of a private or confidential nature, or further correspondence revealing the contents of the original correspondence; (g) The views or opinions of another individual about the person; and (h) The name of the person if it appears with other personal information related to the person or if disclosing the name itself would reveal information about the person.

Information We Collect

Leo Pty (Ltd) will take reasonable steps to safeguard the personal information of clients. For the purpose of this policy, “personal information” is defined as specified in the Promotion of Access to Information Act, Act 2 of 2000 (“PAIA”) and the Protection of Personal Information Act 4 of 2013 (“POPI”).

Leo Pty (Ltd) may electronically or manually collect, store, and use the following personal information of clients, which may include but is not limited to:

• Full name
• Identity number
• Banking details
• Postal area code
• Street address
• Postal address
• Contact numbers
• Email addresses
• Financial documents
• Bank statements

Leo Pty (Ltd) will collect, store, and use the above information for the following purposes:

a) To accurately create service contracts, make submissions, bookings, reservations, etc., in line with the client’s instructions.

b) To communicate requested information to operators or third parties nationally and internationally, depending on the services requested by the clients.

c) Data analysis for various internal and external purposes.

Our Commitment

1. We are committed to maintaining the confidentiality of our customers’ personal information.

2. Customer personal information in our possession will only be used for the purposes for which it was collected or in accordance with the law under which it is required to be collected.

3. Customer personal information is collected to enable the provision of our services and to comply with the Regulation.

4. We will release customer personal information only in the following circumstances:

5. With your written instruction.

6. When required by a Lesotho court order.

7. When necessary to comply with applicable legislation or regulation.

8. For auditing, debt collection, or complaints handling processes, subject to restrictions on the use of personal information by the relevant third party.

9. We do not monitor usage of our services except as required by applicable law.

10. Our website may use “cookies” to track usage and facilitate the provision of individualized services.

11. Personal information provided to us for service use is securely stored. To review or amend this information, please email info@leo.co.ls.

12. To ensure a secure service and protect against fraudulent and criminal activities, we reserve the right to monitor user and network traffic.

Collection of Anonymous Data

1. To improve our services, we may collect anonymized statistics about the use of our website and services using standard technology. This technology does not identify individual users.

2. We use cookies to collect this information. Cookies are small files that record your interaction with our website.

3. Cookies help us tailor advertising and services to your preferences. We may use third-party cookies from an ad server for this purpose.

4. Cookies do not personally identify users but are used to compile anonymized statistics or provide feedback on website performance.

5. If you do not wish to use cookies, you can adjust your browser settings. Please note that this may affect the availability of certain services on our website.

Shared Responsibility

1. Protecting your personal information while using our services is a shared responsibility. Please be cautious and safeguard your identity and personal information at all times, considering that the Internet can pose security risks.

Amendments to this Policy

1. If changes to this Privacy Policy are required, we will provide a prominent notice or send you an email to keep you informed about these changes and their potential impact on you.

For any inquiries or matters related to this Privacy Policy, please email info@leo.co.ls.